Terms of Service & Cloud Platform License Agreement

These Terms of Service ('Agreement', 'MSA') constitute a legally binding contract between DR.IQ ('Platform', 'Provider', 'we') and the subscribing physician, clinic, polyclinic, or medical center ('Client', 'Healthcare Organization', 'Subscriber').

By provisioning a clinic environment, activating a trial period, or remitting subscription fees for any DR.IQ plan, the Subscriber acknowledges having read, understood, and agreed to be bound by this Agreement, and represents having the legal and professional authority to bind the subscribing healthcare institution.

For the purposes of this Agreement, 'Cloud Platform' refers to all proprietary web applications, clinical modules, databases, management dashboards (Subscriptions, Managers, Partners), and APIs operated by DR.IQ.

DR.IQ grants the Subscriber a revocable, non-exclusive, non-transferable Software-as-a-Service (SaaS) license to access and use the Platform for internal clinical and administrative operations throughout the active subscription term:

The operational capacity, number of user seats, and enabled clinical modules correspond to the Subscriber's selected tier (Essential, Professional, or Enterprise Center) and include:

The Subscriber agrees to provide accurate licensing and contact details during clinic registration and to maintain strict credential hygiene across all authorized staff:

The designated Clinic Director (principal physician or authorized administrator) receives Super Admin privileges for the clinic's isolated workspace and oversees all staff accounts:

DR.IQ unequivocally affirms that all clinical, patient, and financial data entered into the clinic's workspace belongs exclusively to the subscribing Clinic:

DR.IQ claims zero ownership rights over patient health records, diagnostic images, treatment notes, pricing tables, or accounting ledgers. Our legal right is strictly limited to hosting, encrypting, backing up, and processing such data to deliver the Platform services to your clinic.

Clinic Directors may export their clinical and financial records at any time in standard formats, and DR.IQ remains bound by the strict confidentiality and isolation obligations set forth in our official Privacy Policy & Medical Data Protection Charter.

DR.IQ services are billed on a recurring subscription basis (Monthly or Annual cycles) in accordance with the published pricing tiers and selected add-ons:

Subscription billing and plan modifications follow transparent commercial governance:

Recognizing the mission-critical nature of clinical operations during patient hours, DR.IQ commits to enterprise availability and rapid technical support:

DR.IQ targets a monthly platform availability (Uptime SLA) of 99.9%, supported by dedicated DevOps and healthcare systems engineers:

To protect the security, integrity, and performance of the DR.IQ cloud infrastructure for all healthcare institutions, Subscribers and their staff must not engage in:

The Platform may only be used for lawful healthcare and clinic management operations. Prohibited activities strictly include:

Fundamental legal distinction between cloud healthcare management software and the licensed practice of medicine:

DR.IQ is an administrative, operational, and clinical documentation software platform. DR.IQ is not a healthcare provider, does not practice medicine, and does not provide medical diagnoses or clinical treatment advice.

Full professional, ethical, and legal responsibility for patient examination, diagnostic accuracy, treatment planning, prescription dosages, and emergency medical care rests exclusively with the licensed treating physician and the subscribing healthcare facility in accordance with the laws of the Iraqi Ministry of Health and relevant Medical/Dental Syndicates.

Protection of platform intellectual property and balanced allocation of contractual liability in accordance with global SaaS standards:

All intellectual property rights, source code, database schemas, UI/UX architectures, trademarks, and proprietary algorithms comprising the DR.IQ ecosystem remain the exclusive property of DR.IQ. Subscription grants a right of access during the active term and conveys no ownership of the underlying software.

To the maximum extent permitted by applicable law, DR.IQ shall not be liable for indirect, incidental, or consequential damages arising from local clinic internet outages, client hardware malfunctions, or force majeure events. In all contractual matters, DR.IQ's aggregate cumulative liability shall not exceed the total subscription fees actually paid by the Subscriber during the twelve (12) months immediately preceding the claim.

Orderly contract conclusion, guaranteed archive retrieval, and governing legal jurisdiction:

Subscribers may elect not to renew or may terminate their subscription at any time via the Management Dashboard. Upon subscription expiration or termination, DR.IQ provides a sixty (60) day data retrieval grace period enabling the Clinic Director to export the complete patient archive and financial ledgers in standard formats.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Iraq. Any dispute that cannot be resolved amicably within thirty (30) days of written notice shall be submitted to the exclusive jurisdiction of the competent courts in the Republic of Iraq.